Privacy Policy

Last Updated: October 5, 2026

Highland Transport ("we," "us," "our") provides towing, roadside assistance, and vehicle transport services. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our services and to this website.

1. Information We Collect

Information you give us

  • Name, phone number, email address, and billing address
  • Payment information, processed by our payment provider (we don't store full card numbers)
  • Insurance, roadside assistance, or motor club membership details
  • Proof of ownership or authorization to release a vehicle, such as ID, registration, or title

Information about your vehicle and job

  • Make, model, year, color, license plate, and VIN
  • Vehicle condition, including photos and video taken at pickup, during transport, and at drop-off
  • Pickup and drop-off locations and notes about the service performed

Information collected automatically

  • Location data from our dispatch systems and vehicles, used to find and reach you
  • Call recordings or logs when you contact us by phone, where permitted by law
  • When you visit this website: IP address, device and browser type, and pages viewed, through cookies or similar tools
  • Information you submit through forms on this website, such as a service request or contact form

Information from third parties

  • Requests from law enforcement, property owners, insurers, or motor clubs that dispatch us to your vehicle
  • Vehicle owner and lienholder information from motor vehicle records, when required to notify owners of impounded or stored vehicles

2. How We Use Your Information

  • To dispatch, perform, and document towing and transport services
  • To process payments, issue invoices, and collect amounts owed
  • To communicate with you about your service, including status updates by call or text
  • To document vehicle condition and resolve damage or billing disputes
  • To notify owners and lienholders of towed or stored vehicles and comply with lien, storage, and abandoned vehicle laws
  • To meet legal, insurance, and regulatory requirements
  • To maintain safety, prevent fraud, and improve our services and website

3. How We Share Your Information

We do not sell your personal information. We share it only as needed with:

  • Law enforcement and government agencies, when we tow at their request or when required by law
  • Property owners or managers who authorized the tow of a vehicle from their property
  • Insurance companies and motor clubs that requested or are paying for the service
  • Payment processors and billing providers
  • Lienholders, auction houses, or legal service providers, if a vehicle is subject to lien sale or recovery procedures
  • Service providers that help us run our business (software, dispatch, GPS, website hosting), who must protect your information
  • Legal or business transfers, such as in response to a subpoena or if the business is sold

4. Data Sharing

  • Customer data is not shared with third parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Messaging Program Terms and Conditions

  1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (612) 400-7689.
  2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@highland-transport.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at info@highland-transport.com.

6. Cookies and Website Tracking

This website may use cookies to make the site work and to understand how visitors use it. You can turn off cookies in your browser settings, though some features may not work properly.

7. How Long We Keep Information

We keep records only as long as needed for the purposes above, including billing, tax, insurance, dispute resolution, and legal requirements. Records for impounded or stored vehicles may be kept longer as the law requires.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal record-keeping requirements
  • Opt out of marketing communications

To make a request, contact us using the details below. We may need to verify your identity first.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.

12. Contact Us

Highland Transport
Minnesota, USA
Phone: (612) 400-7689
Email: info@highland-transport.com